Privacy Policy
At Divine Academix, your privacy is our highest priority. Learn about how we handle, secure, and protect the information collected through our school management ERP software.
Introduction
Welcome to Divine Academix ("we", "our", "us"). We provide a multi-school ERP management system, parent applications, and educational services to academic institutions.
This Privacy Policy explains how we collect, process, and secure user data when schools, administrators, teachers, students, and parents access our cloud dashboard, mobile applications, and web services. By utilizing our portals, you consent to the operations described herein.
Information We Collect
To deliver a robust school management ecosystem, we process the following types of information:
School & Academic Data
- Student profile details & ID numbers
- Parent credentials & authorized relationships
- Classroom logs, sections, and attendances
- Report cards, exam grades, and marks lists
Transactions & Payments
- Fee ledger entries, payments, and receipts
- Transaction reference numbers & payment modes
- Secure API tokens for billing gateways
- Billing and ledger statement details
Contact & Inquiry Data
- Full name, email addresses, phone numbers
- School names for scheduling product demos
- Geographical addresses for setup inquiries
Device & Telemetry Logs
- IP addresses and operating system details
- Browser types, versions, and configurations
- Firebase push notification registration tokens
- Application crash logs and session duration
How We Use Information
We utilize the gathered information solely to operate, improve, and secure our system:
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ERP Operations: To compile report cards, compute fee structures, process discounts, and maintain payment ledgers for schools.
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Mobile Parent App Integration: To display attendance ratios, assignments, grades, and notify parents via push channels.
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SMS & WhatsApp Triggers: To deliver META-compliant WhatsApp billing notices, transactional receipts, and urgent alerts.
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Demo Management: To process booked product demonstrations and connect with administrators interested in licensing.
Data Sharing & Third-Parties
We treat school rosters and student grades with maximum confidentiality. We do not sell, rent, or trade your data. Data is shared with third parties only in these restricted scenarios:
- To Integrated Payment Gateways: To authorize fee payments safely (e.g. Razorpay, Stripe) under direct instruction by the school.
- To Notification Gateways: To deliver transactional SMS alerts, voice warnings, and WhatsApp reminders via authorized partners.
- Under Compliance Obligations: If legally compelled to do so by government directives, court orders, or national regulations.
Security Measures
Our multi-school server infrastructure maintains elite safety architectures to prevent breaches:
Data Encrypted
All traffic is secured via strong SSL/TLS protocols.
Role Isolation
Strict role-based context limits access internally.
Automated Backups
Daily backups secure against accidental database loss.
Your Rights & Choices
As a user or registered parent, you have specific permissions regarding your private profiles:
- Access & Review: You can query and review the information logged on your dashboard profiles at any time.
- Rectification: You can request corrections to clerical spelling mistakes or invalid phone records from your school's administrative office.
- Deactivation: If a student changes institutions, the school's admin can archive the academic history and end parent login access.
Updates to Policy
We may update this policy periodically to accommodate new feature modules or legal changes. Updates will be declared by modifying the "Last Updated" stamp on the top header block. We recommend reviewing this document periodically.
Contact Us
If your school has inquiries regarding this policy, or if parents wish to request details regarding database storage, contact our support team: